This Billing & Refund Policy explains how billing works for Connekz Assistant subscriptions, Call Assistant add-ons, and Token Packs. It forms part of our Terms of Use. By purchasing or using any paid service you agree to these terms.

1. Billing & Payments

We use Stripe to process all payments securely. You must provide accurate billing information. We automatically charge your payment method for subscriptions on each renewal date and for one-time Token Pack purchases at checkout. All prices are in USD and exclude applicable taxes (which we charge when required).

2. Subscriptions (Assistant & Call Assistant)

Subscriptions renew automatically monthly or annually. You can cancel anytime via your account settings. Cancellation takes effect at the end of the current billing period — you keep access until then. We do not offer prorated refunds or credits for partial periods.

3. Prepaid Token Packs (Developers)

Token Packs are one-time prepaid purchases. Tokens are added to your account immediately and can be used across Connekz services. Unused tokens remain available until fully consumed (no expiry).

4. Price Changes

We may change prices with at least 30 days’ notice. Increases apply only to future renewals or new purchases. You can cancel before the change takes effect if you do not agree.

5. Cancellation

You may cancel subscriptions or stop buying Token Packs at any time. If you cancel a subscription voluntarily, remaining tokens stay usable until exhausted. No refunds are issued for unused time or tokens.

6. Refunds – Our Policy

All payments are final and non-refundable. This includes subscriptions, Token Packs, add-ons, and any other purchases.

Because Connekz usage incurs real computational costs (tokens, calls, processing), we cannot offer refunds for change of mind, unused service, or dissatisfaction.

• If your account is terminated due to violation of our Terms of Use or Acceptable Use (including legal issues), you immediately lose access to all remaining tokens/credits with no refund.
• If you voluntarily stop using Connekz, remaining tokens stay usable until exhausted — but no refund or credit is issued.

Exceptions: Refunds will only be considered where required by applicable law (e.g., billing errors, unauthorised charges, or mandatory consumer rights). In New Zealand this is assessed under the Consumer Guarantees Act where it applies.

7. Termination & Suspension

We may suspend or terminate your account for non-payment, breach of Terms, or legal reasons. In such cases you lose access to remaining tokens/credits with no refund. Upon termination for any reason you remain responsible for any outstanding charges.

8. Questions or Issues

For billing questions, payment failures, or to request review of a charge (where legally required), raise a support ticket at /connekz/support.