• 01 What is Connekz?

    Connekz is an AI-powered assistant app that brings all your communications together in one place. It handles emails, WhatsApp messages, Facebook page messages, and more through a single chat-like interface. Emails from the same sender are grouped into threads, making it easy to reply like in a chat. It also includes a scheduler that syncs with your calendar (like Google or Outlook) for meetings, reminders, and tasks. The main feature is the Connekz AI assistant, which acts like a smart helper—sending auto-replies, creating schedule events, and more. You can talk to it by voice or chat.

  • 02 How does Connekz handle emails?

    Connekz turns your emails into chat threads. All emails from the same sender or group are put into one conversation. It summarizes emails, spots action points, checks for security issues, and filters spam. Connekz can auto-reply based on your style and business info. If it needs more details, it asks you first. You can also tell Connekz to draft and send emails for you.

  • 03 Can Connekz integrate with my calendar?

    Yes, Connekz syncs with your Google or Outlook calendar. It adds meetings, reminders, and tasks automatically from emails or phone calls. For example, if an email mentions a meeting, Connekz creates it in your scheduler and reminds you.

  • 04 How do I get started with Connekz?

    Sign up for a free trial on our website. Connect your email, calendar, and other accounts. Then, chat or talk with Connekz to set it up. It learns from your interactions to help better over time.

  • 05 How does Connekz learn and remember things?

    Connekz builds memories from your chats, emails, and calls. It learns your preferences, business details, and habits. Over time, it gets smarter at helping, like remembering instructions without repeating them.

  • 06 Can Connekz handle phone calls?

    Yes, with the Call Assistant add-on. Buy a phone number, and Connekz answers calls, books meetings, or gives info. It transcribes calls and creates tasks. This needs a Connekz Assistant subscription too.

  • 07 What is a Connekz token?

    A Connekz token measures AI brainpower. Connekz uses a complex setup with many layers. One token equals one thousand operations across these layers. Unlike simple AI where tokens count chunks of words or images, Connekz tokens track actual computing work done.

  • 08 How do I know how many tokens I need?

    It depends on your Connekz usage—like how much memory your own connekz holds and task complexity. Usually, 10 tokens handle hours of chats/voice conversations plus background work (learning about you, making memories, creating schedules, managing emails). Start small, watch your usage, and add more/upgrade your plan as needed.

  • 09 Do I need two subscriptions for just the phone assistant?

    Yes. The phone subscription covers the number and features like transcripts and recordings. But for Connekz to think and act during calls, you need tokens from a Connekz Assistant plan.

  • 10 As a developer, can I embed Connekz without the built-in UI?

    Yes. The Connekz NPM package gives access to transcripts, audio levels, and methods from our UI. Use it headless with your own interface. It's modular—you pick parts like AI visualization and handle the rest yourself.

  • 11 As a developer, can I give my own name to Connekz?

    Yes. You start with a blank setup and basic safety rules (like no illegal advice). You can name it anything and give custom instructions to shape its personality and purpose.

  • 12 As a developer, how do Connekz instructions work?

    When you add or change instructions, Connekz rebuilds its thinking layer but keeps memories. A new layer trains with your updates. It takes 1-5 minutes, with no downtime. Once ready, it switches seamlessly—users won't notice.

  • 13 What is the difference between personal and developer use?

    Personal use is for individuals or businesses managing daily tasks with the app. Developer use lets you build custom AI agents for your apps/websites using our toolkit, NPM package, and APIs.

  • 14 Is there a refund policy?

    No, we do not offer refunds because usage consumes AI brainpower and resources. For Connekz Assistant users, you can cancel your subscription at any time, and access continues until the end of the billing period. For developers, purchased tokens remain in your account indefinitely until consumed.

  • 15 Do tokens expire?

    No, Connekz tokens do not expire. They remain in your account indefinitely and can be used at any time until fully consumed.

  • 16 How can I get support for Connekz?

    Chat with Connekz here or in the app for quick help. For technical issues, let your connekz know (personal/business connekz assistant on your mobile app or for developers connekz in your developer portal) or check our help center. Developers can access docs and forums as well.

  • 17 Can Connekz work offline?

    Some features like viewing schedules, emails, call transcripts and recordings work offline (just the downloaded data), but AI chats, voice, and syncs need internet. We're working on more offline support.

  • 18 Does Connekz support multiple languages?

    Connekz is trained to handle multiple languages, but we currently offer official support only for English. Our team is working hard to expand official support to more languages soon. You can try Connekz for free to see if it works well with your preferred language. We will update our website as we add official support for additional languages.